Approach: Projects
Methodology
Lighthouse Modular Methodology (LMM) is our proprietary suite of integrated test methodologies and processes.
The modular approach enables adaptation to virtually any software implementation project. LMM is supported by a set of tools and techniques that enable our consultants to efficiently and effectively test a system meets its quality requirements.
LMM has been developed and enhanced over 15 years of testing across multiple industries and business sectors. It has various modules that cover a range of development approaches including agile, iterative, waterfall, RAD and Xtreme. There are modules that cover each type of testing and each phase of a test engagement.
The methodology is tightly controlled by project and test management techniques and underpinned with Quality Assurance process across the systems delivery lifecycle.
Benefits
- Proven approach that is tried and tested across numerous engagements
- Light and efficient processes and practices
- Reduced cost and timescales through re-use and repeatable processes
- Proven processes to reduce project risks, manages quality and issues.
Service Delivery
The satisfaction of our clients and success of our projects is of paramount importance. We do everything possible to ensure we meet our commitments and always try to exceed expectations.
Our proprietary 3M Framework focuses on the quality of the service provided by each of our consultants and teams by:
Measuring
Capture performance data and management information on which to base decisions and plans
Monitoring
Compare trends and track progress of projects and improvement plans
Managing
Use best practices to control project delivery and manage the quality of artefacts
Benefits
- Transparency and communication gives confidence to our customers
- MI enables individual and organisational performance to be managed and improved
- Leads to a healthy relationship and customer satisfaction
- Metrics enable customers to control the quality of service provided.
Project Controls
We keep our clients informed and in control of the services and solutions we deliver at all times.
Our proprietary 5 point control mechanism engages stakeholders at all levels within the client organisation and at the right frequency to promote a healthy partnership.
1. Service Level Agreements (SLAs)
2. Satisfaction surveys
3. Key Performance Indicators (KPIs)
4. Service and status reports
5. Complete transparency
Lighthouse applies a 3-tier governance model to our engagements and managed services and ensures responsibilities are clearly defined with a clear escalation path in place. The model is applied a all stages of a project and controls strategic, tactical and operational activities.
Benefits
- Increased likelihood of successful engagements
- Ensures targets are hit at all levels of the engagement
- Drives performance improvement
- Clear accountability and responsibility.