Services: Testing Consultancy
Offshore Transition Advisory
Transitioning your testing, development or support to a 3rd party, particularly one that operates with a different culture, in a different time zone and uses different practices is fraught with risk and difficulty. Multi-vendor models create additional issues as different processes, contractual obligations and corporate objectives inject further complexity.
We understand how offshore vendors operate and know the pitfalls of outsourcing. With our expertise in offshore transitions and experience of managing offshore vendors, we can help you to:
- Select the vendor best able to meet your testing needs
- Manage the transition quickly and efficiently
- Put the right controls in place to ensure your vendor delivers a quality service
- Implement the right operating model for your organisation
- Provide your retained team with the right skills and training to work with an offshore vendor
- Manage stakeholders through the change programme
- Manage data protection, regulatory, legal & compliance and HR issues.
Benefits
- Get other benefits in addition to cost savings from offshoring
- Achieve the return on your investment faster
- Avoid the traps most organisations fall into
- Develop a collaborative relationship with your vendors.
Outsourced Vendor Improvement
Most organisations do not achieve the cost savings or the quality of service and deliverables they had hoped for when they decided to outsource or offshore their testing.
The root causes of the issues are not always obvious and are often difficult to resolve.
Using an external, independent party that is experienced with outsourced arrangements is an effective means to rectify the situation.
Our experts can:
- Review deliverables and processes used by your vendor and your retained teams
- Identify skill gaps
- Provide an independent view on whether terms and conditions of the contract are being met
- Determine success factors
- Implement action plans, controls and processes to resolve the identified problems.
Benefits
- Improve the relationship between you and your vendor through collaboration and mediation
- Start realising the benefits of outsourcing
- Objectively identify the issues and their root causes
- Implement innovative and workable solutions.
In-house TCoE and Shared Service Creation
Creating a Testing Centre of Excellence or Shared Service across IT and business functions can generate cost savings and many improvements to an organisation’s testing function.
However, it is a difficult and challenging journey whether using our managed service, your own teams or another vendor. Ensuring the right processes, tools, controls and vendors are used requires experience and time.
We have a proven methodology and successful track record of creating TCoEs and Testing Services that we can apply to your organisational change. We will help you break down the implementation into controllable steps and overlay project and change management practices to ensure a successful implementation.
Benefits
- Tailor made solution to meet organisational and business needs
- Ensure your goals are met and the business case is realised
- Ensure processes, controls and tools meet your needs
- Smooth and fast transformation.
Change Leadership
Whether integrating organisations, rationalising or implementing process improvements large scale change can have a negative impact on your employees and customers.
With our experience of leading complex change programmes, our deep understanding of the human impact of change and using our proven methodology, Lighthouse can lead your organisation through complex transformation initiatives.
Testing is often perceived as an overhead and the expectation from IT leaders is that testing organisation only reacts to business or IT change. We say that doesn’t have to be the case. We can help you define and implement organisational improvement, innovation and cost saving programmes.
We also offer a free, no obligation Discovery Programme whereby we will identify areas and opportunities for change that add business benefit to your organisation.
Benefits
- Proactively add business benefit to your organisation
- Implement solutions that have longevity and scalability
- Accelerated implementation of change
- Increased acceptance of change among employees.